Providers 1-877-912-1999 Ext. 3 Provider Services Help Desk TTY:1-866-565-8577

Important Phone Numbers

Illinois Health Connect Provider Help Desk
Call to get answers to IHC questions, verify PCP status of a client, locate a specialist, verify a referral, update your location of service information, and more.
Phone: 1-877-912-1999
TTY: 1-866-565-8577
Illinois Client Enrollment Services
All clients statewide can call for assistance in enrolling with a health plan and PCP.
Phone: 1-877-912-8880
TTY: 1-866-565-8576
Family Health Network
A Managed Care Organization that is like an HMO. Call to get answers to your questions and information about Family Health Network. To see where FHN is available, visit www.EnrollHFS.Illinois.gov.
Phone: 1-888-346-4968
TTY: 1-800-422-1942
Harmony Health Plan
A Managed Care Organization that is an HMO. Call to get answers to your questions and information about Harmony Health Plan. To see where Harmony is available, visit www.EnrollHFS.Illinois.gov.
Phone: 1-800-608-8158
TTY: 1-800-692-2326
Meridian Health Plan
A Managed Care Organization that is an HMO. Call to get answers to your questions and information about Meridian Health Plan. To see where Meridian is available, visit www.EnrollHFS.Illinois.gov.
Phone: 1-866-606-3700
TTY: Illinois Relay 711
Aetna Better Health
A managed care plan which is mandatory for patients in Integrated Care Program population who live in suburban Cook County (excludes zip codes starting 606), DuPage, Kane, Kankakee, Lake and Will counties.
Phone: 1-866-212-2851
TTY: Illinois Relay 711
IlliniCare Health Plan
A managed care plan which is mandatory for patients in Integrated Care Program population who live in suburban Cook County (excludes zip codes starting 606), DuPage, Kane, Kankakee, Lake and Will counties.
Phone: 1-866-329-4701
TTY: Illinois Relay 711
Illinois Dept. of Healthcare and Family Services (HFS) Contact Information
Bureau of Professional and Ancillary Services
Billing, reimbursement, fee schedules or claims
Phone: 217-782-5565
fax 217-524-4283
Provider Participation Unit
Update provider's address, phone number, payee number, certificate or credential with HFS.
Phone: 217-782-0538
fax 217-557-8800
Illinois Comptroller
Payments issued by HFS
Phone: 217-782-6000
fax 217-557-0815
All Kids Switchboard
General questions about All Kids and FamilyCare including Status updates.
Phone: 1-866-255-5437
TTY: 1-877-204-1012
Automated Voice Response System (AVRS)
Call to verify patient eligibility
Phone: 1-800-842-1461
Pharmacy Hotline
Call for prior approval requests.
Phone: 1-800-842-1461
Appeals
Call to ask for a fair hearing.
Phone: 1-800-435-0774
TTY: 1-877-734-7429
HFS Health Benefits Helpline
Call to get information on your benefits and covered services
Phone: 1-866-468-7543
TTY: 1-877-204-1012
Client Services
Smoking Quitline
Call to get help with quitting smoking
Phone: 1-866-784-8937
TTY: 1-800-501-1068
Transportation Services
Call to get approval medical transportation when it is not an emergency
Phone: 1-877-725-0569
TTY: 1-877-204-1012
Dentaquest of Illinois
Call to locate dentists who see Medicaid patients.
Phone: 1-888-281-2076
1-888-286-2447
TTY: 1-800-466-7566
WIC
Call for help with getting healthy food for pregnant women, new moms, infants, and young children
Phone: 1-800-323-4769
TTY: 1-866-295-6817
The ARC of Illinois
An advocacy group that works to empower people with disabilities.
Phone: 1-815-464-1832
Provider Resources
Vaccines For Children
Chicago
Phone: 312-746-6050
Vaccines For Children
Statewide
Phone: 217-785-1455
Vaccines For Children Hotline
Phone: 1-800-526-4372
TTY: 1-800-547-0466
I-Care
An immunization record-sharing computer program developed by the Illinois Department of Public Health. The program allows public and private health care providers to share the immunization records of Illinois residents.
Phone: 217-785-1455
TTY: 217-785-1455
Illinois DocAssist
Primary care providers can call to get help with diagnosis and treatment of the mental health and substance use problems of children and youth, women with mental health issues, (i.e. perinatal and postpartum depression).
Phone: 1-866-986-2778
Illinois Medicaid EHR Incentive Help Desk
Contact us for Attestation, Registration, and Meaningful Use answers.
Phone: 855-MU-HELP-1 (855-684-3571)
Email: hfs.ehrincentive@illinois.gov
Hours: Monday-Friday, 8:30am - 5:00pm
Illinois Department of Human Services (DHS)
Department of Human Services Helpline
Phone: 1-800-843-6154
TTY: 1-800-447-6404
DHS Information Change Report Hotline
Call to report a change of your name, address, phone number, family size or income
Phone: 1-800-720-4166
TTY: 1-800-447-6404
Family Case Management Program
Phone: 1-800-843-6154
TTY: 1-800-447-6404
Office of Alcoholism & Substance Abuse
Phone: 1-866-213-0548
TTY: 1-866-843-7344
Bureau of Early Intervention
Phone: 217-782-1981
Provider Connections - Early Interventions
Phone: 1-800-701-0995
Web Site: www.wiu.edu/ProviderConnections/
Illinois Dept. of Rehabilitation Services
Phone: 1-800-843-6154
TTY: 1-800-447-6404
Child Lead Poisoning Prevention
Phone: 1-800-545-2200
TTY: 1-800-547-0466
Illinois Department of Children & Family Services (DCFS)
Child Abuse and Neglect Hotline
Phone: 1-800-25-ABUSE
TTY: 1-800-358-5117
Medical Hotline
Phone: 1-800-228-6533
Advocacy Office
Phone: 1-800-232-3798
Illinois Department of Public Health
Illinois Department of Public Health
In Springfield
Phone: 217-782-4977
TTY: 1-800-547-0466
Illinois Department of Public Health
In Chicago
Phone: 312-814-5278
TTY: 1-800-547-0466
Division of Vision & Hearing
Fax: 217-557-5396
Division of Laboratories
825 North Rutledge, Springfield, IL 62794-9435
Phone: 217-782-6562
Illinois State Board of Education
Division of Early Childhood
Phone: 217-524-4835
TTY: 217-782-1900
The Division of Specialized Care for Children (DSCC) University of Illinois
Phone: 1-800-322-3722
TTY: 217-793-2350
University of Illinois at Chicago Perinatal Depression Consultation Line
Phone: 1-800-573-6121
Social Support Services
Child Support Help Line
Phone: 1-800-447-4278
TTY: 1-800-526-5812
Department of Veteran's Affairs
Phone: 1-800-827-1000
TTY: 1-800-829-4833
Domestic Violence Hotline
Phone: 1-800-799-SAFE
Energy Assistance and Weatherization
Phone: 1-877-411-WARM
TTY: 1-800-785-6055
Food Networks
Phone: 1-800-843-6154
TTY: 1-800-447-6404
Illinois Bureau of Disabilities Determination
Phone: 1-800-225-3607
TTY: 1-800-362-7754
Illinois Coalition Against Domestic Violence
Phone: 217-789-2830
TTY: 217-241-0376
Illinois Division of Mental Health
Region One Central
1200 S. First Ave., Hines, IL 60141
Notes: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.,
Phone: 773-794-4895
Illinois Division of Mental Health
Region One North
4201 N. Oak Park Ave., Chicago, IL 60634 
Note: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.,
Phone: 773-794-4895
Illinois Division of Mental Health
Region One South
7400 W. 183rd St, Tinley Park, IL 60477
Note: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.
Phone: 773-794-4895
Illinois Division of Mental Health
Region Two
750 South State. St., Elgin, IL 60123
Note: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.,
Phone: 847-742-1040
Illinois Division of Mental Health
Region Two West
4402 N. Main St., Rockford, IL 61103
Phone: 815-987-7096
Illinois Division of Mental Health
Region Three
5407 N. University St., Peoria, IL 61614
Phone: 309-693-5228
Illinois Division of Mental Health
Region Four
901 Southwind Rd., Springfield, IL 62703
Phone: 217-786-6866
Illinois Division of Mental Health
Region Five Metro East
4500 College Ave., Alton, IL 62002
Phone: 618-474-3812
Illinois Division of Mental Health
Region Five South
1000 N. Main St., Anna, IL 62906
Phone: 618-833-8266
Illinois Hunger Coalition
Phone: 1-800-359-2163
Illinois Poison Center
Phone: 1-800-942-5969
TTY: 312-906-6185
Medicare Information and Help
Phone: 1-800-633-4227
Mom's Postpartum Depression Hotline
Phone: 1-866-364-6667
Social Security Program
Phone: 1-800-772-1213
TTY: 1-800-325-0778
Women's Health Line
Phone: 1-888-522-1282
TTY: 217-524-6088
SUPPORT FOR HEALTH CONCERNS
AIDS/HIV/STD Hotline
Phone: 1-800-AID-AIDS
TTY: 773-472-1277
Alzheimer's Association Help Line
Phone: 1-800-272-3900
TTY: 1-866-403-3073
American Association of the Deaf and Blind
Phone: 301-495-4403
TTY: 301-495-4402
American Cancer Society
Phone: 1-800-ACS-2345
TTY: 1-866-228-4327
American Diabetes Association
Phone: 312-346-1805
Arthritis Foundation Greater IL Chapter
Phone: 1-800-795-9115
TTY: 309-682-6600
American Lung Association of Illinois
Greater Chicago
Phone: 312-781-1100
American Lung Association of Illinois
Upper Midwest IL
Phone: 217-787-5864
Better Hearing Institute - Hearing aid and consumer protection
Phone: 1-800-327-9355
Eye Care America
Phone: 1-800-272-EYES (3937)
National Kidney Foundation
Phone: 312-321-1500
National Osteoporosis Foundation
Phone: 1-800-231-4222
National Parkinson's Foundation
Phone: 1-800-327-4545
National Stroke Association
Phone: 1-800-787-6537
Needy Meds, Inc.
Phone: 978-865-4115
Respiratory Health Assn. - Cook County Chicago Area
Phone: 312-243-2000
Hearing Loss Association
Phone: 301-657-2248
American Assn. of Retired Persons (AARP)
Phone: 1-866-448-3613
Senior Health Insurance Program (SHIP)
Phone: 1-800-548-9034
TTY: 217-524-4872
Illinois Department On Aging
Illinois Department On Aging
Phone: 1-800-252-8966
TTY: 1-800-544-5304
Senior Helpline
Phone: 1-800-252-8966
TTY: 1-888-206-1327
Elder Abuse
Phone: 1-800-252-8966
TTY: 1-888-206-1327
Eldercare Locator
Phone: 1-800-677-1116

Hours of operation: 8 a.m. to 6 p.m. Monday through Friday
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