IHC Providers Home
Providers 1-877-912-1999 TTY:1-866-565-8577 Ext. 3 Provider Services Help Desk

Important Phone Numbers

Phone Number TTY Number
Illinois Health Connect Provider Help Desk
Call to get answers to IHC questions, verify PCP status of a client, locate a specialist, verify a referral, update your location of service information, and more.
1-877-912-1999 1-866-565-8577
Illinois Client Enrollment Broker
Call for assistance in finding a health plan and PCP in a county with Voluntary Managed Care.
1-877-912-8880 1-866-565-8576
Family Health Network
A Managed Care Organization that is like an HMO. Call to get answers to your questions or for information on your benefits and covered services. To see where FHN is available, visit www.illinoisceb.com.
1-888-346-4968 1-800-422-1942
Harmony Health Plan
A Managed Care Organization that is an HMO. Call to get answers to your questions and information on your benefits and covered services. To see where Harmony is available, visit www.illinoisceb.com.
1-800-608-8158 1-800-692-2326
Meridian Health Plan
A Managed Care Organization that is an HMO. Call to get answers to your questions and information on your benefits and covered services. To see where Meridian is available, visit www.illinoisceb.com.
1-866-606-3700 1-877-455-3323
Aetna Better Health
A managed care plan which is mandatory for patients in Integrated Care Program population who live in suburban Cook County (excludes zip codes starting 606), DuPage, Kane, Kankakee, Lake and Will counties.
1-866-212-2851 Illinois Relay 711
IlliniCare Health Plan
A managed care plan which is mandatory for patients in Integrated Care Program population who live in suburban Cook County (excludes zip codes starting 606), DuPage, Kane, Kankakee, Lake and Will counties.
1-866-329-4701 Illinois Relay 711
Illinois Dept. of Healthcare and Family Services (HFS) Contact Information Phone Number TTY Number
Bureau of Comprehensive Services
Billing, reimbursement, fee schedules or claims
217-782-5565
fax 217-524-4283
Provider Participation Unit
Update provider's address, phone number, payee number, certificate or credential with HFS.
217-782-0538
fax 217-557-8800
Illinois Comptroller
Payments issued by HFS
217-782-6000
fax 217-557-0815
All Kids Switchboard
General questions about All Kids and FamilyCare including Status updates.
1-866-255-5437 1-877-204-1012
Automated Voice Response System (AVRS)
Call to verify patient eligibility
1-800-842-1461
Pharmacy Hotline
Call for prior approval requests.
1-800-842-1461
Appeals
Call to ask for a fair hearing.
1-800-435-0774 1-877-734-7429
HFS Health Benefits Helpline
Call to get information on your benefits and covered services
1-866-468-7543 1-877-204-1012
Client Services Phone Number TTY Number
Smoking Quitline
Call to get help with quitting smoking
1-866-784-8937 1-800-501-1068
Transportation Services
Call to get approval medical transportation when it is not an emergency
1-877-725-0569 1-877-204-1012
Dentaquest of Illinois
Call to locate dentists who see Medicaid patients.
1-888-281-2076
1-888-286-2447
1-800-466-7566
WIC
Call for help with getting healthy food for pregnant women, new moms, infants, and young children
1-800-323-4769 1-866-295-6817
The ARC of Illinois
An advocacy group that works to empower people with disabilities.
1-815-464-1832
Provider Resources Phone Number TTY Number
Vaccines For Children
Chicago
312-746-6050
Vaccines For Children
Statewide
217-785-1455
Vaccines For Children Hotline 1-800-526-4372 1-800-547-0466
I-Care
An immunization record-sharing computer program developed by the Illinois Department of Public Health. The program allows public and private health care providers to share the immunization records of Illinois residents.
217-782-4977 1-800-547-0466
Illinois DocAssist
Primary care providers can call to get help with diagnosis and treatment of the mental health and substance use problems of children and youth.
1-866-986-2778
Illinois Department of Human Services (DHS) Phone Number TTY Number
Department of Human Services Helpline 1-800-843-6154 1-800-447-6404
DHS Information Change Report Hotline
Call to report a change of your name, address, phone number, family size or income
1-800-720-4166 1-800-447-6404
Family Case Management Program 1-800-843-6154 1-800-447-6404
Office of Alcoholism & Substance Abuse 1-866-213-0548 1-866-843-7344
Bureau of Early Intervention 217-782-1981
Provider Connections 1-800-701-0995
Illinois Dept. of Rehabilitation Services 1-800-843-6154 1-800-447-6404
Child Lead Poisoning Prevention 1-800-545-2200 1-800-547-0466
Illinois Department of Children & Family Services (DCFS) Phone Number TTY Number
Child Abuse and Neglect Hotline 1-800-25-ABUSE 1-800-358-5117
Medical Hotline 1-800-228-6533
Advocacy Office 1-800-232-3798
Illinois Department of Public Health Phone Number TTY Number
Illinois Department of Public Health
In Springfield
217-782-4977 1-800-547-0466
Illinois Department of Public Health
In Chicago
312-814-5278 1-800-547-0466
Division of Vision & Hearing 217-557-5396 fax
Division of Laboratories
825 North Rutledge, Springfield, IL 62794-9435
217-782-6562
Illinois State Board of Education Phone Number TTY Number
Division of Early Childhood 217-524-4835 217-782-1900
The Division of Specialized Care for Children (DSCC) University of Illinois 1-800-322-3722 217-793-2350
University of Illinois at Chicago Perinatal Depression Consultation Line 1-800-573-6121
Social Support Services Phone Number TTY Number
Child Support Help Line 1-800-447-4278 1-800-526-5812
Department of Veteran's Affairs 1-800-827-1000 1-800-829-4833
Domestic Violence Hotline 1-800-799-SAFE 1-800-787-3224
Energy Assistance and Weatherization 1-877-411-WARM 1-800-785-6055
Food Networks 1-800-843-6154 1-800-447-6404
Illinois Bureau of Disabilities Determination 1-800-225-3607 1-800-362-7754
Illinois Coalition Against Domestic Violence 217-789-2830 217-241-0376
Illinois Division of Mental Health
Region One Central
1200 S. First Ave., Hines, IL 60141
Notes: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.,
773-794-4895
Illinois Division of Mental Health
Region One North
4201 N. Oak Park Ave., Chicago, IL 60634 
Note: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.,
773-794-4895
Illinois Division of Mental Health
Region One South
7400 W. 183rd St, Tinley Park, IL 60477
Note: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.
773-794-4895
Illinois Division of Mental Health
Region Two
750 South State. St., Elgin, IL 60123
Note: Children are covered by the Metro Child and Adolescent Network at the Chicago Read MHC Annex, 4200 N. Oak Park Ave.,
847-742-1040
Illinois Division of Mental Health
Region Two West
4402 N. Main St., Rockford, IL 61103
815-987-7096
Illinois Division of Mental Health
Region Three
5407 N. University St., Peoria, IL 61614
309-693-5228
Illinois Division of Mental Health
Region Four
901 Southwind Rd., Springfield, IL 62703
217-786-6866
Illinois Division of Mental Health
Region Five Metro East
4500 College Ave., Alton, IL 62002
618-474-3812
Illinois Division of Mental Health
Region Five South
1000 N. Main St., Anna, IL 62906
618-833-8266
Illinois Hunger Coalition 1-800-359-2163
Illinois Poison Center 1-800-942-5969 312-906-6185
Medicare Information and Help 1-800-633-4227
Mom's Postpartum Depression Hotline 1-866-364-6667
Social Security Program 1-800-772-1213 1-800-325-0778
Women's Health Line 1-888-522-1282 217-524-6088
SUPPORT FOR HEALTH CONCERNS Phone Number TTY Number
AIDS/HIV/STD Hotline 1-800-AID-AIDS 773-472-1277
Alzheimer's Association Help Line 1-800-272-3900 1-866-403-3073
American Association of the Deaf and Blind 301-495-4403 301-495-4402
American Cancer Society 1-800-ACS-2345 1-866-228-4327
American Diabetes Association 312-346-1805
Arthritis Foundation Greater IL Chapter 1-800-795-9115 309-682-6600
American Lung Association of Illinois
Greater Chicago
312-781-1100
American Lung Association of Illinois
Downstate IL
217-787-5864
Better Hearing Institute - Hearing aid and consumer protection 1-800-327-9355
Eye Care America 1-800-272-EYES (3937)
National Kidney Foundation 312-321-1500
National Osteoporosis Foundation 1-800-231-4222
National Parkinson's Foundation 1-800-327-4545
National Stroke Association 1-800-787-6537
Needy Meds, Inc. 978-865-4115
Respiratory Health Assn. - Cook County Chicago Area 312-243-2000
Hearing Loss Association 301-657-2248
American Assn. of Retired Persons (AARP) 1-866-448-3613
Senior Health Insurance Program (SHIP) 1-800-548-9034 217-524-4872
Illinois Department On Aging Phone Number TTY Number
Illinois Department On Aging 1-800-624-2459 1-800-544-5304
Senior Helpline 1-800-252-8966 1-888-206-1327
Elder Abuse 1-866-800-1409 1-888-206-1327
Eldercare Locator 1-800-677-1116