Providers 1-877-912-1999 Ext. 3 Provider Services Help Desk TTY:1-866-565-8577

Personalized Education Materials

In an effort to help educate your existing patients about the changes in HFS Medical Programs, Automated Health Systems and the Department of Healthcare and Family Services (HFS) have prepared an Existing Patient Education Form Letter. This information is intended for use by your office only and may only be reproduced by your office.

You may mail or share the Form Letter with your existing patients only, for the sole purpose of educating them about choosing a PCP and your availability as a participating PCP in Illinois Health Connect or a Voluntary Managed Care plan. Changes to the letter may not be made without prior approval from HFS. You may submit changes to the following address:

Illinois Department of Healthcare and Family Services
Bureau of Managed Care
201 S. Grand Ave. East
Springfield, IL 62763.

Before sharing the Form Letter with your existing patients, you will need to fill in all appropriate office information and patient information as identified in the letter. You may also print the Form Letter on your letterhead.

Should an existing patient have additional questions about choosing a health plan and/or PCP, you may answer their questions. For additional assistance, you may refer your patients to Illinois Client Enrollment Services at 1-877-912-8880 (TYY: 1-866-565-8576). The call is free.

For Providers in Cook County Only

Existing Patient Education Form Letter Download
Existing Patient Education Form Letter (Spanish) Download
Poster announcing participation in Illinois Health Connect Download
Poster announcing participation in Illinois Health Connect (Spanish) Download

For Providers in Kane, Jackson, Madison, Perry, Randolph, St. Clair, Washington, and Williamson Counties

Existing Patient Education Form Letter Download
Existing Patient Education Form Letter (Spanish) Download
Poster announcing participation in Illinois Health Connect Download
Poster announcing participation in Illinois Health Connect (Spanish) Download

For Providers in Adams, Brown, DeKalb, Henderson, Henry, Knox, Lee, Livingston, McHenry, McLean, Peoria, Pike, Rock Island, Scott, Tazewell, Warren, Winnebago and Woodford Counties

Existing Patient Education Form Letter Download
Existing Patient Education Form Letter (Spanish) Download
Poster announcing participation in Illinois Health Connect Download
Poster announcing participation in Illinois Health Connect (Spanish) Download

For All Providers NOT in a county offering Voluntary Managed Care. To see current list of counties offering VMC, see the Medical Home Options page

You may choose to send the Illinois Health Connect Information Sheet to your existing patients with the Form Letter.

Existing Patient Education Form Letter Download
Existing Patient Education Form Letter (Spanish) Download
Poster announcing participation in Illinois Health Connect Download
Poster announcing participation in Illinois Health Connect (Spanish) Download

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